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Frequently Asked Questions

Travel Protection


Does Kensington offer travel insurance?

We offer travel protection. You can find the option in your customized quote, with pricing based on your tailored itinerary. Our travel protection plans are highly comprehensive and designed specifically for private guided travelers. For more details, please refer to the FAQ section below.


Why should a traveler buy travel protection?

Travel protection covers unforeseen events like flight cancellations, serious illnesses, terrorist attacks, or provider bankruptcy. If such events force trip cancellation or interruption, travelers may face two key losses: non-refundable prepayments and medical expenses not covered by health insurance.


What happens if a trip is canceled?

Travelers risk losing non-refundable deposits and prepayments, which can be substantial. Travel protection plans can reimburse these costs for covered cancellation reasons. "Cancel for Any Reason" coverage is also available in the Premium plan (see requirements below).


How does cancellation/interruption coverage work?

If a trip is canceled or interrupted for a covered reason, the plan may reimburse prepaid, non-refundable, and unused payments or deposits. It may also cover additional transportation costs to rejoin the trip or return home.


What else do travel protection plans cover?

Besides trip cancellation/interruption, plans typically include emergency medical expenses and transportation, delay-related costs (accommodation, meals, transport), and coverage for delayed, lost, or damaged baggage.

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What you need to know

How is VertexLING protecting travelers' health and safety?

We prioritize the well-being of our travelers and local teams. Our updated safety standards ensure a secure experience for guests and a safe working environment for our partners. Learn more in our VertexLING Safe Travel Certification. 

How can I get started?

The easiest way to plan your trip is to speak with our destination specialists. We’re here to help. You can call us at (949) 209-7202, Monday–Friday 9am–8pm ET, or Saturday 10am–5pm ET. Alternatively, you can request a quote online by filling out this quick form. A team member will contact you within two business days. 

What is a private guided tour?

It offers flexibility—no fixed departure dates, no minimum group size, and no need to join existing tours. Just share your group size, preferred dates, and must-see interests, and our destination experts will customize the itinerary for you. 

Is private guided travel expensive?

Every VertexLING tour is fully personalized—including pricing. The cost varies based on trip length, travel dates, group size, destinations, activities, and preferred lodging style. With our destination experts, we design your dream trip within your ideal budget. Learn which private guided style fits your budget, or call our specialists for detailed pricing.

Can VertexLING help book flights?

Yes. However, since each traveler's itinerary varies, we generally recommend booking flights independently for greater flexibility in selecting times, airlines, and seating. Please note that flight costs are not included in our service fees.

Can VertexLING assist with visas or entry documents?

Absolutely. Your destination expert will guide you through visa options and provide the supporting documents required at the airport. If needed, we can also connect you with a trusted third-party visa service for more complex or time‑sensitive entry requirements.

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Vertex Ling

270 Greenwich Avenue, Greenwich, CT 06830, USA

(949) 209-7202

Copyright © 2025 Vertex Ling - All Rights Reserved.

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